Payment Options

We accept payment by cheque, money order or T/T (telegraphic transfer). You may also choose to pay using Visa or MasterCard credit cards.

If you send credit card information over the internet we can assure you that the information is collected and kept in accordance with the best practices for online shopping. All such information is encrypted and stored on our secure server.

You may send us your credit card details by fax or telephone but for your own security we would advise you to NOT send your credit card details by email (except via our secure internet site).

Prices, Duties and Charges

The full price of each item is shown in New Zealand dollars. For convenience, prices are also shown in $US. International orders are charged in New Zealand dollars at the exchange rate prevailing at the time payment is processed by our bank. Import duties and taxes that may be imposed by countries outside New Zealand are the responsibility of the purchaser. Duties are generally between 5% and 10%. Taxes, including State/Country V.A.T. and consumption taxes vary from country to country. Postage charges are detailed below.

Dispatch & Delivery

Once your payment has been cleared we will promptly arrange dispatch. Where payment is by credit card and items are in stock, this will normally be within 3 working days. It may take longer to receive and clear payments made by cheque or other means. We will advise you if there is a delay in dispatch.

Deliveries within New Zealand

Deliveries within New Zealand are sent by Courier Post Trackpak. A charge of $3.50 per order will be added to all orders up to a value of NZ$1,500.00. For orders with a value above $1,500 we will contact you to confirm delivery arrangements. Normal delivery time within New Zealand is 1 - 2 days from dispatch. All items are sent in their individual Opanui gift packaging (see Packaging) and enclosed in a protective courier pack.

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Deliveries outside New Zealand

Deliveries to international addresses are made by New Zealand Post International Express. All items are sent in their individual Opanui gift packaging (see Packaging) and enclosed in a protective courier pack.

The cost of shipping to international destinations varies and charges are set out below. You are reminded that import duties and taxes you may be liable for are not included in the purchase price and are your responsibility, if imposed by the country in which you take delivery of your purchase. Some goods may not be available for purchase from some countries. If this is the case we will contact you to let you know. Delivery time to most international destinations will be 2-7 days from dispatch.

We will calculate these charges and add them to your total. You will see the charge on the order confirmation email.

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Track the status of your order

In the event that a product is out of stock we will let you know. We will delay delivery at your option or deliver with a refund for unavailable items. At our option we may deliver out of stock items when available free of charge at a later date.

When the goods are dispatched we will email you with a tracking number. Please advise us of any change to your email address.

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Guarantees & Returns

You are welcome to return any faulty, damaged or unwanted goods within 14 days of receipt.

Should you wish to return an item, please email us at info@opanui.co.nz with the order number in the order confirmation email we sent you and a description of the problem. We will let you know how to return the item. The cost of returning the goods is your responsibility. Returned goods must be in their Opanui gift box with their swing tag and inside the Opanui delivery box. We will replace the item or refund your payment (less shipping costs) at your choice upon receipt of the goods. If we are unable to supply a replacement item we retain the option to refund your payment.

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Canceling an order

You can cancel your order prior to it being dispatched by emailing usat info@opanui.com, quoting your order number. We will fully refund your payment.

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Security and Privacy

Your Privacy

We respect your privacy and value your visits. The information given by you for the processing of this order will not be sold, traded or shared with anyone. Opanui collects and keeps your information in accordance with the best practices for online shopping. You are in a secure environment. All exchanged information is encrypted and stored on our secure server. This protects you from unauthorized access to your details.

Any personal information held by us will be removed or amended upon request. Please email us at info@opanui.co.nz

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Frequently Asked Questions

Credit cards

We accept payment via PayPal

I'm worried about security over the Internet is there any other way of paying?

Yes. You can either phone our Auckland number +64 (0) 9 357-6700, and place your order over the phone, or fax orders to us on +64 (0) 9 357-6699

Physical Address: 34 Burleigh Street, Newmarket, Auckland, New Zealand.

Conditions of Use

Legal Jurisdiction: This website and activities are conducted under the laws of New Zealand.

Opanui accepts no responsibility and will not be liable for any damage or injury of any nature whatsoever arising from use or misuse of any item supplied by it.

Opanui accepts no responsibility and will not be liable to any person arising from claims for compensation or otherwise in respect of the use of the Opanui web site, email, or the internet for unintentional transmission of any computer virus or the transmission of information that may be incorrect or defamatory.

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